NAB has been briefing its staff on moving its core business systems to a next generation platform, a move which could presage offshoring some jobs.
Telstra has revealed that it will be offshoring a substantial portion of its bill support contact centre operation to the Philippines.
Soul Telemedia has hit back at claims that a number of its workers have not been paid entitlements after the company shifted some of its functions offshore, after the departure of former CEO Michael Simmons.
National Australia Bank in June will start trialling technology where chat-bots or what NAB calls "virtual agents" handle customer requests online -- a task handled by call centre agents today.
This week, the world marks an anniversary that has changed the face — and other anatomical regions — of e-mail inboxes everywhere: the first known spam e-mail was sent 30 years ago on Saturday.
The number of phones being handed in for recycling has sky-rocketed in NSW and Victoria in the lead up to Telstra's shutdown of its CDMA network.
Outsourcer Satyam has announced a major investment in Geelong, Victoria's second city, where a full-scale campus will eventually provide training and global career opportunities for up to 2000 recent university graduates.
Telecom New Zealand has announced a transformation program — which could see the telco outsource its IT capabilities and offshore its call centres — as it attempts to turn itself around after a tough couple of years.
Motorola has rejected allegations that it broke any local laws pertaining to its reinvestment plans and involvement in a government contract in the Malaysian state of Penang.
Theo Theophanous, Victorian state Minister for Industry, Trade, ICT and Major Projects, told attendees at a Melbourne conference yesterday that the US economic downturn will affect both local suppliers and staff of American owned companies in the near future -- but the local industry looks strong enough to absorb the impact.
Investors may be panicking, but Seagate CEO Bill Watkins says business and tech trends paint a different picture than the one on CNBC.
The CIO of Government defence contractor BAE Systems talks about moving the company to an insourcing solution.
WiMax, the controversial long range wireless broadband technology, is set to spread across rural Australia from next year -- but despite the outgoing Howard government's ambitious project, both fixed and mobile variants of the technology are already being deployed around the world.
NAB may send around 400 jobs overseas in a bid to improve operational efficiencies.
The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.
As one of the few genuine global super-brands with over 200 businesses, Virgin faces huge challenges. To find out what role IT plays in all this, Andy McCue caught up with Virgin's group CIO Gareth Lewis.
Necessity truly was the mother of invention at AGR Upstream Petroleum, a natural resource exploration firm that last year found itself needing a way to co-ordinate a AU$100 million ship refit involving nearly 40 subcontractors in three countries.
Retail distributor Wilson Consumer Products has a long history of supplying field sales staff with mobile technology. But after an unsuccessful redevelopment of its original technology, it was forced to return to paper-based systems and has only recently found a solution.
Windows chief Kevin Johnson has two huge tasks: Chase Google with Windows Live and get the operating system back on track.
After years in the wilderness, the Australian IT industry is again booming as major industries invest heavily in their IT infrastructure. Find out which skills are most in demand and how much remuneration to expect.
Kodak's LS633 boasts a highly impressive OLED display along with a host of other features that should endear it to most consumers. What's more, it's available in Australia before anywhere else on the planet. Check out our Australian review.
Nanotechnology is constantly finding itself in the headlines. But are microscopic machines an inevitable part of our future, or just another hype-heavy get-rich-quick ruse?
It's official: Australia is an easy target for Russian crime gangs — some are even turning Aussie lonely hearts into money mules. But are those "victims" actually guilty?
The mobile market in India, I recently learned, is racing towards 300 million -- and doing so at a rate of 8.77 million new subscribers per month, according to the latest government figures.
Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
It's no surprise that software companies are keen to fob off as much of their tech support as possible to automated systems -- support is a cost, not a profit centre, unless you charge an inordinate amount for it.
The Australian Taxation Office (ATO) may have opted against a recent proposal to offshore, but it still seems the writing is on the wall following May's federal budget.
The ATO's decision not to offshore software development is a much-needed reminder that despite the technical wizardry of remote/teleworking and the costs benefits of India, simple face-to-face communication can never be bettered.
We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.
With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.
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Adobe Systems has announced it's partnering with search giants Google and Yahoo to increase the quality of sea… Watch it now
In the second part of his interview, Defence CIO Greg Farr talks about outsourcing, the skills crisis and reveals his most urgent IT priority.
HP & Intel Business Technology Power Center
I'm a celebrity, don't back me up
Lies, damned lies and telco stupidity 
Dear carriers: More walking, less talking
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