News (103)

  • Call centre employees more dangerous than phishers

    Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.

  • ATO takes axe to EDS AU$1bn outsourcing deal

    The Australian Tax Office says it will open its IT outsourcing contracts worth over AU$1 billion to multiple suppliers, ending its 10 year single-supplier arrangement with EDS.

  • Tata ANZ boss quits for new challenge

    Indian outsourcer Tata Consultancy Services (TCS) has named 14-year-company veteran R Ravishankar as country manager for Australia and New Zealand.

  • Offshoring -- just another business tool?

    Offshoring won't cure a company's ills, but used in the right circumstances and with management paying careful attention to the progress, then the risk of failure is relatively low.

  • HP sends Aust support jobs to Malaysia

    Hewlett-Packard (HP) today confirmed that there would be "some redundancies" among the 450-strong Australian remote support team for its managed services business, as work is offshored to an HP facility in Malaysia.

More News >

Blogs (3)

  • Read the blog post - Steven Deare

    Insourced offshoring

    With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.

  • Read the blog post - Angus Kidman

    Virtual assistance is virtually useless

    It's no surprise that software companies are keen to fob off as much of their tech support as possible to automated systems -- support is a cost, not a profit centre, unless you charge an inordinate amount for it.

  • Read the blog post - Steven Deare

    Facing up to offshoring truths

    The ATO's decision not to offshore software development is a much-needed reminder that despite the technical wizardry of remote/teleworking and the costs benefits of India, simple face-to-face communication can never be bettered.

Features and Case Studies (53)

  • CSC Australia CIO speaks out

    Emily Richmond-Jones discusses CSC's internal IP telephony project, Oracle to SAP migrations, as well as her vision for bringing more women into the IT industry.

  • Offshoring: A view from both shores

    Wipro CEO Vivek Paul ponders the implications of a US that graduates more sports therapists than engineers.

  • Will China dominate outsourcing?

    Wipro's Sudip Banerjee explains why many Indian companies fear being left behind by an emerging -- and less expensive -- China.

  • Analyst plays down offshore outsourcing impact as tension rises

    A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.

  • Outsourcing: Data more at risk than jobs

    A top London lawyer has warned that the current trend of UK companies offshoring to locations outside the EU, such as India and China, does not absolve them from complying with their data protection obligations in the UK.

More Features and Case Studies >

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    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
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    Microsoft has released its second commercial starring Bill Gates and Jerry Seinfeld. Have you seen it yet?
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