Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
In yet another shake-out of the Melbourne banking scene, Australia and New Zealand Banking Group today confirmed it would send around 500 information technology and back office jobs to India by year's end.
IT outsourcing in Australia is set to crack AU$11 billion in 2008, according to Gartner, but Australia's dwindling IT baby boomer generation will cause problems
Offshoring won't cure a company's ills, but used in the right circumstances and with management paying careful attention to the progress, then the risk of failure is relatively low.
Hewlett-Packard (HP) today confirmed that there would be "some redundancies" among the 450-strong Australian remote support team for its managed services business, as work is offshored to an HP facility in Malaysia.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
Your job is being outsourced ... what should you do next? Here are some options to consider. Additional reading: About to be outsourced? Top 5 signs
Emily Richmond-Jones discusses CSC's internal IP telephony project, Oracle to SAP migrations, as well as her vision for bringing more women into the IT industry.
The practice of outsourcing will undergo a dramatic transformation over the next ten years, according to Gartner analyst Rolf Jester, who adds that offshore outsourcing will just be one of many adjustments.
Wipro's Sudip Banerjee explains why many Indian companies fear being left behind by an emerging -- and less expensive -- China.
Growing demand for offshore services in India is raising the cost of labour there, causing US firms to begin eyeing China, Romania and other options. But India has some tricks up its sleeve.
Ben Forta: All about Adobe
Take one ColdFusion veteran and mix in a healthy dose of prolific book writing, and chances are you will end u… Watch it now
Google CEO Eric Schmidt
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Telstra shareholders fear break up
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Can not-so-smart meters help the NBN?
Can the Telco Reform Act be win-win?
Has New Zealand's smiling assassin delivered?
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