News (325)

  • Microsoft to ship CRM 3.0 update in December

    A long-awaited update to Microsoft's customer relationship management software, which will for the first time include subscription-style pricing, will debut next month, the company said.

  • Challenger implements major system overhaul

    The Challenger Financial Group is replacing its core financial management software in a move bound to raise eyebrows in finance industry circles.

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • CRM suffers due to user 'short-termism'

    More and more companies are shelling out for CRM systems, yet few are bothering to see if their investments have been worthwhile.

  • Intel, SAP shop 'store of the future'

    A German retailer plans to open a store that will feature "smart shelves" for inventory management and a scale that can identify different types of produce.

  • Portals: opening new doors to business

    If they're done right, portals can provide financial returns and less tangible benefits. How can you get the best results and how do you measure your success?

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • Get executive buy in: BankWest CIO

    Australian businesses need to make IT leaders part of the executive team to drive business strategy, according to one leading CIO.

  • Banking on brain power

    The secret to edging out the competition is dicovering where your organisation's knowledge lies, and managing it effectively. ZDNet Australia investigates.

  • Web-based training decreases staff turnover

    Is Web-based training the answer to high staff turnover in the call centre industry? Examine why one company believes this to be the case.

  • I-manager survey

    The damage estimates from the dot-com implosion and the ensuing economic downturn are still being tallied, but this much is already clear: The job of delivering successful e-business initiatives has become a whole lot more demanding than it was during the Internet's heyday. Are you up for the I-Manager challenge?

  • Data#3 rolls out Office 2007, Salesforce

    Diversified IT products and services company Data#3 this week said it was in the middle of a two-year internal software and systems revamp, including roll-outs of Office 2007 and Salesforce.com.

  • ASG targets Defence with acquisition

    IT services firm ASG Group has acquired ASX-listed Oracle database firm AD-B Group for $3 million, claiming it gives the company an in-road to lucrative defence contracts.

  • Accenture UK cuts staff

    Accenture UK has confirmed it is to cut 300 to 400 jobs in the wake of the downturn in the financial services sector.

  • Unisys Australia nabs new MD from SAP

    Global IT services firm Unisys has formally replaced its local managing director Steve Parker, more than half a year after the executive quietly left the company to take the chief operating officer role at up and coming competitor Oakton.

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