News (2)

  • CBA service levels lag transformation programme

    Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph Norris.

  • Is the CBA getting IT right?

    It's not often one of Australia's Big Four banks issues a mea culpa on customer service.

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