A mix of low-cost nearshore and offshore locations is the best way to drive maximum profit from outsourcing call centre work, according to a new report.
India may be the best known destination for offshore contact centres but "nearshore" countries such as Egypt also want to get a piece of the action.
A conference instructing companies on moving technology work and other jobs overseas drew picketers, in one of the first demonstrations protesting the practice to hit the San Francisco Bay Area.
According to Gartner Dataquest, IT outsourcing to workforces abroad is booming, and the sector is likely to grow further this year.
Australia needs to do more to de-couple itself from an over-reliance on the boom or bust impacts that the US ICT Industry brings to Australia's own ICT industry.
Outsourcing can be a contentious issue, but catering company Sodexho has found that when done right, it can make life much easier.
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
Which to choose -- India, China, Czech Republic or Wales?
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