Vodafone Australia's managing director has savaged mobile number portability as a regulator-driven failure that cost his company AU$50 million.
Delays in porting between providers was at the top of the list of complaints about mobile number portability, according to a report by the Telecommunications Industry Ombudsman.
Since mobile number portability was introduced into Australia on September 25 more than 120,000 users have switched providers, according to figures from communications regulator the Australian Communications Authority (ACA).
Local software developer Whitesmiths claims an Australian first in its system to identify pre-paid mobile users about to defect to a new carrier, allowing for the minimisation of churn rates.
Ten days after its introduction in Australia, just five percent of local mobile phone users have taken advantage of Mobile Number Portability (MNP) and switched carriers. This relatively low take-up, due in part to a series of MNP system glitches, has prompted an urgent review of the process by an industry watchdog, the results of which have just been released.
Vodafone Australia's managing director has savaged mobile number portability as a regulator-driven failure that cost his company AU$50 million.
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