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  • AU call centre managers must go beyond KPIs: Research

    Call centre managers can no longer rely on achieving key performance indicators to win promotion, a new study has found.

  • Is technology talking you out of a job?

    Although many workers have expressed fears that speech recognition is just another technology aimed at replacing humans in the workforce, is this really the case? ZDNet Australia talks to vendors, users and the union about the actual impact of speech technology on local IT staffing levels.

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