Health insurer Manchester Unity has reaped "enormous" savings through insourcing its call centre and moving the entire organisation to a Voice over Internet Protocol (VoIP) telephony system.
Trust is an important factor in determining which networking vendors will supply hardware and services for your corporate voice and data networks.
The chief information officer (CIO) of health benefits provider Manchester Unity is riding the wave of two of the most prominent enterprise ICT trends in 2005 -- insourcing and Voice over Internet Protocol (VoIP).
In an industry that loves buzzwords, autonomic computing continues to attract attention. Can the promise of self-managing IT systems ever be met, and how will businesses change if that happens?
In an industry that loves buzzwords, autonomic computing continues to attract attention. Can the promise of self-managing IT systems ever be met, and how will businesses change if that happens?
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