Business will need to replace or retrain the executives responsible for managing outsourcing, or risk giving vendors the upper hand according to a visiting Gartner sourcing expert.
While Australian businesses are showing increasing interest in service and process management approaches such as ITIL and CMM, that enthusiasm drops off dramatically once outsourcing comes into play, according to new data from research firm Forrester.
In the hopes of getting a larger slice of the Federal government pie, IT services company CSG Limited has bought Canberra-based outsourced printer management business ATI Group.
The Northen Territory government today said it would consult with the local information technology industry over coming months as to how $80 million worth of ICT services would be provided in future.
The nation's number two airline Virgin Blue has revealed it will shortly outsource the management of its key Oracle E-Business applications following a major upgrade of the systems.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
If there's one jurisdiction that can claim to have learned from harsh experience in outsourcing, it's South Australia. Here's hoping others are paying close attention to how it applies those lessons.
Analyst group Gartner has been prominent on the conference front of late, cranking up its talk-fests in Sydney around outsourcing, application integration, data centres, and security. Technology managers come from far and wide for the events, but are they worthwhile?
We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.
Everything from cleaning to IT development work is outsourced by governments these days, but should security clearance processes, which dictate what access a person has to government information systems, be included in that bundle?
Think of financial services companies as cutting-edge users of IT? Think again. Around two-thirds of IT managers in the sector say IT isn't viewed strategically where they work.
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
Myriad solutions are available to help eradicate spam. In this guide, ZDNet Australia looks at one such answer -- hosted or outsourced anti-spam management.
It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.
This article covers some best practices for cross-cultural outsourcing.
Redmond-based group project manager of Microsoft Office, Gray Knowlton, told ZDNet Australia that OOXML provides higher levels of security. "One of the benefits we have with the OpenOffice XML formats is that we know when we read and write and document because we have an XML based representation of what's in that content -- we know what should and should not be there," he said.
Wotif is one of the most popular online marketplaces for last-minute hotel accommodation in Australia and New Zealand. In this interview, the company's CIO Paul Young talks about some of the important technical and business decisions he has made in order to successfully manage the infrastructure of a rapidly growing Web 2.0 company.
Antivirus management is complex, time consuming, and absolutely essential. Handing it over to a service provider could prove to be the easiestâ€"and safestâ€"option.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
As more and more Web sites seek to outsource maintenance and expansion, outsourcing service providers are responding. Are you ready to place your trust in the hands of another?
From server-level software, to appliances, to managed services, we review the latest anti-spam solutions to help enterprises manage the onslaught of unsightly spam.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
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When chief information officers and other technology managers talk about their priorities, security is always high on the list.
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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