While Australian businesses are showing increasing interest in service and process management approaches such as ITIL and CMM, that enthusiasm drops off dramatically once outsourcing comes into play, according to new data from research firm Forrester.
Business will need to replace or retrain the executives responsible for managing outsourcing, or risk giving vendors the upper hand according to a visiting Gartner sourcing expert.
In the hopes of getting a larger slice of the Federal government pie, IT services company CSG Limited has bought Canberra-based outsourced printer management business ATI Group.
Dimension Data has begun the search for a new CIO to join its ranks, but not to replace the current internal one.
Chief information officers from two of Australia's largest banks today warned their peers not to poison outsourcing arrangements by obsessing over costs.
Ever outsourced to a vendor with fantastic technical capability, but major management issues?
If there's one jurisdiction that can claim to have learned from harsh experience in outsourcing, it's South Australia. Here's hoping others are paying close attention to how it applies those lessons.
Analyst group Gartner has been prominent on the conference front of late, cranking up its talk-fests in Sydney around outsourcing, application integration, data centres, and security. Technology managers come from far and wide for the events, but are they worthwhile?
We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.
Everything from cleaning to IT development work is outsourced by governments these days, but should security clearance processes, which dictate what access a person has to government information systems, be included in that bundle?
Outsourcing is touted as providing cost savings, increased uptime and greater flexibility, but not all Australian IT managers agree that it's the answer.
When is the right time to outsource versus managing a project inhouse? ZDNet Australia looks at some tips to help you make the right decision.
Enterprises may be aware of the legal changes which have modified torts law and imposed caps on payouts for seemingly outrageous claims against doctors and other professionals. But do IT pros realise that they too could be in the firing line?
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
Myriad solutions are available to help eradicate spam. In this guide, ZDNet Australia looks at one such answer -- hosted or outsourced anti-spam management.
Redmond-based group project manager of Microsoft Office, Gray Knowlton, told ZDNet Australia that OOXML provides higher levels of security. "One of the benefits we have with the OpenOffice XML formats is that we know when we read and write and document because we have an XML based representation of what's in that content -- we know what should and should not be there," he said.
Wotif is one of the most popular online marketplaces for last-minute hotel accommodation in Australia and New Zealand. In this interview, the company's CIO Paul Young talks about some of the important technical and business decisions he has made in order to successfully manage the infrastructure of a rapidly growing Web 2.0 company.
Antivirus management is complex, time consuming, and absolutely essential. Handing it over to a service provider could prove to be the easiestâ€"and safestâ€"option.
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
As more and more Web sites seek to outsource maintenance and expansion, outsourcing service providers are responding. Are you ready to place your trust in the hands of another?
From server-level software, to appliances, to managed services, we review the latest anti-spam solutions to help enterprises manage the onslaught of unsightly spam.
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Superguide: Printers -- all you need to know
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