There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?
A manager in the job for a year notices that his team has begun finding fault with his decisions. What can he do to turn things around?
IT project managers (PMs) often have to fight morale problems when their teams’ spirits get low. For some, the solution is very simple.
Hoping to avert a technical support crisis, one vendor has offered to help Australian organisations manage their own problems.
The Tasmanian government has settled on VMWare Infrastructure 3 as its official virtualisation suite, committing to a three-year, AU$1.2 million contract in the hopes of going green and keeping cash in its pockets.
There's an argument against the usage of USB sticks which has been discussed many times in this column: they're a potentially massive security risk. But there's another case you could make against having your business life stored in 4GB or so of flash memory it's a total support nightmare.
People were apparently switching their brains off before joining the 3G iPhone queues, so it's somewhat surprising that considering an appropriate amount of storage was quite a high priority for many buyers.
If there ever was an opportunity for a broadcaster to showcase the potential of internet video, this was it, and Seven has blown it. Perhaps its executives should have rung their mates at NBC in the US and gotten some pointers on online coverage.
The issue of how best to handle large email inboxes is a perennial topic here at Snorage, and it doesn't only affect enterprise customers.
When I wrote about Sydney-based social news start-up Streem earlier this week, the group was less than forthcoming about the real history behind its operations.
Does your organisation put a higher value on support or project development work? Columnist Tom Mochal lists the values of each type and asks you to weigh in on the situation in your shop.
IT support staff often find it more challenging to plan for bigger projects than smaller ones, and for good reason.
Providing telephone support can be taxing on both the end user and tech. Here are four tips to help you provide better telephone support from a tech who's been there.
There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?
A manager in the job for a year notices that his team has begun finding fault with his decisions. What can he do to turn things around?
Intel today launched the vPro desktop platform in Australia and New Zealand, claiming the technology will reduce support costs, improve hardware security and make PCs easier to manage. However, newly found partner Apple has no plans to include vPro in its line of offerings.
Smarting from criticism from open-source programmers, Intel has committed to release Linux versions of essential supporting software at about the same time it releases Windows versions.
Need a new server but only have AU$2500 to spend? The range of options is surprisingly good as long as you're willing to do without some of the fancy features.
Microsoft says it's opening its Office desktop software by adding support for XML--a move that should help companies free up access to shared information. But there's a catch: It has yet to disclose the underlying XML dialect.
These days, the question is not whether you can use Linux, but where you can best use it. Is there more to Linux than Apache and file and print serving? ZDNet Australia investigates.
History of British PCs
The cash-strapped UK National Museum of Computing is home to an exhibition of the evolution of British PCs.… Watch it now
In this exclusive video interview, Optus chief information officer Lawrie Turner speaks to ZDNet.com.au about being the IT head for Australia's number two telco.
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