Call centre managers can no longer rely on achieving key performance indicators to win promotion, a new study has found.
While one noted author says there's a clear difference between leadership and management, there's also a connection. As columnist Bob Weinstein explains, to be a good leader you have to be a crackerjack manager.
You have a tough enough time managing on-site teams. Scatter team members among locations, and it's even harder. One consultant shares the lessons he learned on the way to success.
Performance reviews are rarely comfortable for the employee or the manager, but you can make them more positive by watching what you say.
Intel will begin cutting about 1,000 manager jobs worldwide this week as part of an effort to become more competitive.
Convincing people of the importance of regular backups and a proper data management plan is a bit like persuading them of the necessity of regular visits to the dentist no-one bothers until they wake up in the morning screaming with pain. But if you can't persuade them with pain, sex often works a treat.
Getting executive sponsorship for any kind of data clean-up project isn't easy. If careful reasoning, detailed budget plans and a touch of blackmail don't work, then there may be a simpler solution: arson.
In the 21st century, if we don't like our political leaders, we endlessly whine about them on blogs. In the Czech Republic, historically a simpler solution was frequently used: throw the offending individuals out the window. Storage managers can learn something from this.
Mammoth growth in storage volumes is a fact of life, but even so it's helpful to pause occasionally and try and work out whether our information strategies have fallen hopelessly out of step with the pace of technological growth and changes in costs.
This week Australia's Federal Government announced it had allocated $3.6 million in funding to 57 local research projects so that they could be commercialised, with many of them being web or IT-related start-ups.
Call centre managers can no longer rely on achieving key performance indicators to win promotion, a new study has found.
Many of your programmers have the basic uses of XML down pat, but there are some apps, especially in distributed systems, that demand a creative touch. Here are some opportunities to apply a more creative approach to your team's use of XML.
While one noted author says there's a clear difference between leadership and management, there's also a connection. As columnist Bob Weinstein explains, to be a good leader you have to be a crackerjack manager.
You have a tough enough time managing on-site teams. Scatter team members among locations, and it's even harder. One consultant shares the lessons he learned on the way to success.
Performance reviews are rarely comfortable for the employee or the manager, but you can make them more positive by watching what you say.
A "walk around" management style and lots of time travelling makes Cesare Tizi, ZDNet Australia CIO of the Year 2007, a fan of mobile computing. However, he is still looking for the perfect device -- one that has "snappy" performance, a decent screen, long battery life and a fast, cheap connection to the Web.
At the Intel Developer Forum in San Francisco, Patrick Gelsinger, senior VP of the company's digital enterprise group, speaks about advances the Nehalem processor would bring to power management. And Rajesh Kumar, an Intel fellow, explains
Google Apps has "over 10 million active users" and every day, 3,000 new businesses are signing up, according to Matthew Glotzbach, product management director of Google Enterprise.
At the LinuxWorld Conference & Expo in San Francisco, Lucasfilm's director of IT operations, Kevin Clark, spoke about the difficulties in networking and providing data storage for their large collection of companies--including locations in Singapore and the remote Marin Headlands. He discusses how they managed to move to a new...
At RSA 2008 in San Francisco, Symantec CEO John Thompson talks about three security trends he believes will significantly impact the tech industry in the years to come. He predicts that malicious software will outnumber legitimate software; identity management will grow far beyond the enterprise; and digital-rights management will become...
Chipmaker will release its "LaGrande" security technology in the second half of the year with the launch of its second-generation vPro business desktop technology.
Cost aside, GoToMyPC 6.0 is a great service. It is extremely easy to install, has great features and most importantly, it just works.
We look at which product can help improve customer satisfaction.
Secrecy seems to shroud the data centre arena -- all well and good for security's sake, but not so great when trying to pick a provider. We pull back the curtains to find what data centre options exist in Australia.
Collaboration, records management, and workflow are just some of the features in current electronic document management software. We examine your options.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
Industry-leading performance and availability by HP and Intel
Driving Business Growth Through Enterprise IT Management
Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Achieve continuous availability with high performance NonStop blade technology
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Superguide: Printers -- all you need to know
Looking to buy a printer? Our superguide rates the latest printers and shines a light into the industry.
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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