News (2)

  • Instant messaging's dead end

    AOL Time Warner is quite the distracted behemoth today, so it is unsurprising that virtually nothing is going on in instant messaging, an area where the company has achieved significant success in the past.

  • Finger-pointing and the CRM blues

    Targeting only IT and marketing in a CRM implementation is like trying to make an old car run by fixing the antenna. There's a bit more work to do in other parts of the organisation.

Features and Case Studies (1)

  • Finger-pointing and the CRM blues

    Targeting only IT and marketing in a CRM implementation is like trying to make an old car run by fixing the antenna. There's a bit more work to do in other parts of the organisation.

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