Australian government agencies are displaying an increasing preparedness to "move beyond the multi-national outsourcers," to the benefit of local information technology services company Kaz Group, Kaz executives claimed today.
Mortgage specialist Aussie Home Loans has dumped its incumbent IT outsourcer, Telstra subsidiary Kaz, in favour of a new three-year, AU$7.8 million arrangement with New Zealand-based Datacom.
Government continues to shun colossal outsourcing contracts in favour of selective sourcing, while businesses display growing confidence in software-as-a-service -- however sustained skills shortages have plagued deployments, sparking interest in offshore options.
Australian Customs' CIO, Murray Harrison, says service level agreements (SLAs) don't work in outsourcing arrangements and when vendors use the term "innovation", their suggestions generally works against the interests of the customer.
George Weston Foods has abolished its local chief information officer position held by Frank Coogan, with the executive departing after a "comprehensive review" of its IT activities.
Renegotiating an IT outsourcing contract can be a tricky business. ZDNet Australia investigates the best way to approach it.
Wholesale outsourcing has fallen out of fashion in recent years, and organisations are now becoming smarter about how far they go outsourcing partners.
Going against conventional wisdom, Peter Kazacos built Kaz Computer Services on the principal of quietly and strategically taking on markets where the barriers to entry are high. He talks to ZDNet Australia about how his empire was made.
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.
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