Ben Wishart, change and information director at Whitbread - owner of a number of UK hotel and restaurant chains - talks about his rise to the top from his days as a white-water rafting guide in Kathmandu, and how technology is helping drive change at Whitbread.
Outdoor retailer Kathmandu will implement Pronto Software's ERP solution to replace an outdated solution that could no longer support its aggressive international growth strategy.
CRM might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- had some pertinent views to exchange.
Ben Wishart, change and information director at Whitbread, talks about his rise to the top from his days as a white-water rafting guide in Kathmandu, and how technology is helping drive change at Whitbread.
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