Deirdre O'Donnell has been appointed as the new Telecommunications Industry Ombudsman (TIO), taking over the reins from John Pinnock.
The Telecommunications Industry Ombudsman (TIO) says he needs the power to investigate customer complaints over content issues as well as carriage services.
Australian customers' discontent with telecommunications services has risen according to the latest annual report card from the Telecommunications Industry Ombudsman.
If regulators have their way, the telecommunications industry will soon be telling those of us who use our phone services to excess "you've had enough".
Australian telecommunications providers should do more to inform customers of their rights, according to the industry's ombudsman, John Pinnock.
The number of complaints over mobile services to the Telecommunication Industry Ombudsman dropped by 18 percent in 2002-03 over the previous year, signalling the industry is reaching maturity.
The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.
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