Welfare agency Centrelink has implemented a voice recognition system from vendor Nuance to make its internal IT support hotline more efficient and effective.
The Federal Government has allocated substantial funds in the 2009 Federal Budget to boost the anti-fraud, call centre and online IT infrastructure capacity of welfare agency Centrelink.
Welfare agency Centrelink has decided to make an internally developed smart card and ID authentication protocol freely available to external organisations.
Federal Human Services Minister Joe Ludwig today said the government was looking for technology vendors to supply a new version of the Centrelink-issued BasicsCard that allows welfare recipients to access fundamental services.
Medicare has awarded IBM a one-year, $70 million extension to its comprehensive technology outsourcing contract after announcing earlier this year that it would review all its information and communications contracts.
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