NAB is planning an upgrade to its Internet banking platform that will include targeted cross-selling of products to users of the service.
Cisco fleshed out the details of its Datacentre 3.0 strategy this week with launch of a network provisioning appliance and stack of software announcements.
The Royal Automobile Club of Queensland (RACQ) has decided voice recognition call systems have matured enough to handle the estimated three million inbound calls it expects from members this year.
John Wadeson has a wake-up message for IT professionals who hope for a day when all their systems will be comfortably bedded down together.
Despite recent excitement in the domestic market over voice over Internet Protocol (VoIP), a survey has revealed that less than 2 percent of Australia's call centre managers have the technology on their shopping list.
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.
Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.
A Sydney-based start-up is offering a way for doctors to track and bill their clients for consultations over the phone and by e-mail.
What new (and not-so-new) technologies are finding their way into contact centres, and how are they making things better?
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
3G, GPRS, TransFlash, RS-MMC. Don't know what they mean? Check out our glossary of wireless terms.
Analysts have predicted the mass demise of the majority of pure mobile content operators within the next few years, but companies providing those services in Australia are unconcerned.
How long will it be before your computer is able to read your facial expressions? Will a rude gesture become the next Control-Alt-Delete? ZDNet Australia investigates computing interfaces.
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
Having problems with complex data center? Simplify your data center now.
Sick of broken tender sites
Cyberwar: What is it good for?
Is wholesale-only backhaul just a pipedream?
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