News (6)

  • Quality IT service comes at a price

    Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.

  • Centrelink starts $5 million help desk project

    Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.

  • Vendors' ITIL skills lagging, say IT managers

    Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.

  • APN brings IT back into the fold

    Publisher and broadcaster APN News and Media (APN) is centralising parts of its IT function to the company's technical headquarters on Queensland's Sunshine Coast in an effort to rationalise the way it supports 50 remote sites.

  • HP offers systems training in Sydney

    HP Education Services has announced the opening of a training centre in western Sydney which will be used to train customers and employees on HP products and services, as well as in developing new educational services such as e-learning portals.

More News >

Blogs (1)

  • Read the blog post - Angus Kidman

    Sticky situations for USB stick support

    There's an argument against the usage of USB sticks which has been discussed many times in this column: they're a potentially massive security risk. But there's another case you could make against having your business life stored in 4GB or so of flash memory it's a total support nightmare.

Features and Case Studies (3)

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Avoiding the security trap

    Tech veteran Jon Oltsik says acquiring the latest security technology is a good start but no substitute for a comprehensive strategy. Good luck hearing that message in the stampede to build impenetrable cyberdefenses.

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