Tag: itil

News (38)

• BMC signs on Vic's CenITex

  BMC Software has been awarded a contract with Victoria's shared services agency CenITex to supply, implement and support IT service management applications and workflow automation tools.

• Rudd's dept flags ICT outsourcing deals

  The Department of Prime Minister and Cabinet has gone to tender for core ICT services and telephony management services contracts which together could be worth over $26 million.

• AFP seeks ICT infrastructure chief

  The Australian Federal Police (AFP) has advertised for a manager of ICT infrastructure to report directly to chief information officer Rudi Lammers.

• Datacom wins Xstrata help desk deal

  Datacom announced today that it had won a two-year multimillion dollar deal with mining group Xstrata to provide an IT service desk to over 2000 users.

• Centrelink disaster plans cleared by auditor

  The Australian National Audit Office has given Centrelink's IT high marks in its attempts to implement business continuity management, with only limited recommendations on possible improvements.

Blogs (3)

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  Spellr.us needs a new dictionary

  One of the only Australian start-ups to present at the recent round of conferences in the US was Sydney-based spellr.us, which has launched a Web-based tool to check and monitor websites for spelling mistakes.

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  An ITIL threat

  Think the Information Technology Infrastructure Library (ITIL) framework is boring? So did one Commonwealth Bank worker, apparently. She doesn't work there anymore.

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  Here come the drums

  "Hi, where do I find the keynote session," I asked the registration desk of the IT Service Management Forum (itSMF) conference. "That's upstairs. Just follow the drumming." Right, I thought.

Features and Case Studies (21)

• Aussie CIOs will weather the storm

  A series of inspiring conversations with Australian chief information officers over the past five years has led me to believe the profession and ICT industry as a whole has the attitude, skills and drive to push through the global financial crisis and other challenges to the better world ahead.

• Gershon pumpkin will vanish at midnight

  The long-term net impact of Gershon's idealistic review will realistically be negligible at best and at worst will prove to be a distraction for years to come.

• Case study: Western Power quality tool

  Despite having a quality management product on the books at Western Power, no one was using it, causing the energy company to have problems with software development quality.

• Can the government solve its IT woes?

  Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?

• 10 tips to being a better IT manager

  It's easy for IT managers to get bogged down in day-to-day activities and lose sight of the bigger picture of leading their staff. Whether you're a seasoned pro, or new to the game, the following tips will help you effectively manage your team.

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