Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
The sharp rise in demand for IT skills throughout 2007 is well and truly in retreat according to the latest figures from the Olivier Job Index.
Think the Information Technology Infrastructure Library (ITIL) framework is boring? So did one Commonwealth Bank worker, apparently. She doesn't work there anymore.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
As the world's environment changes, scientists are becoming increasingly worried that large numbers of species will become extinct. Could this also happen in the corporate environment?
Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?
It's easy for IT managers to get bogged down in day-to-day activities and lose sight of the bigger picture of leading their staff. Whether you're a seasoned pro, or new to the game, the following tips will help you effectively manage your team.
Managing people is hard enough, but when your people are split across many projects it can be downright impossible without the right approach. David Braue finds out why proactive human capital management has become critical to future business success.
Microsoft slams Google on privacy
Google's approach to privacy is a decade behind Microsoft, the Redmond software giant's chief privacy strategi… Watch it now
Driving Business Growth Through Enterprise IT Management
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Driving Business Growth Through Enterprise IT Management
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