News (15)

  • Australian businesses still clueless about ITIL

    More than half of Australian mid-market businesses are completely unaware of ITIL, a key element in providing more efficient service management, a survey has found.

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

  • Slowboat to ITIL v3 take-up?

    The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the increasingly popular services management approach makes a real impact on businesses. Angus Kidman reports.

  • Quality IT service comes at a price

    Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.

More News >

Blogs (2)

  • Read the blog post - Steven Deare

    Here come the drums

    "Hi, where do I find the keynote session," I asked the registration desk of the IT Service Management Forum (itSMF) conference. "That's upstairs. Just follow the drumming." Right, I thought.

  • Read the blog post - Steven Deare

    An ITIL threat

    Think the Information Technology Infrastructure Library (ITIL) framework is boring? So did one Commonwealth Bank worker, apparently. She doesn't work there anymore.

Features and Case Studies (6)

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • How to cover your IT assets

    A narrow product focus has isolated IT asset management from business goals and other company assets for too long. Find out how the industry is redefining the asset management value proposition.

  • Corporate chiropractics

    We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?

More Features and Case Studies >

Create an e-mail alert for "itil"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
itil


Frequency: *

Filter Tags

  1. Popularity: 1 act
  2. Popularity: 1 adrian yarrow
  3. Popularity: 1 angus
  4. Popularity: 1 asset
  5. Popularity: 1 assets
  6. Popularity: 1 australia
  7. Popularity: 5 bmc
  8. Popularity: 1 budget
  9. Popularity: 3 business
  10. Popularity: 1 central queensland university
  11. Popularity: 2 centrelink
  12. Popularity: 1 chiropractics
  13. Popularity: 3 cio
  14. Popularity: 1 cisco
  15. Popularity: 1 company
  16. Popularity: 1 cost
  17. Popularity: 1 cqu
  18. Popularity: 2 cross
  19. Popularity: 1 developer
  20. Popularity: 1 employment
  21. Popularity: 1 ericsson
  22. Popularity: 1 governance
  23. Popularity: 2 government
  24. Popularity: 1 hewlett-packard
  25. Popularity: 1 intact
  26. Popularity: 1 ip telephony
  27. Popularity: 3 it
  28. Popularity: 2 itsm
  29. Popularity: 3 itsmf
  30. Popularity: 1 kidman
  31. Popularity: 1 level
  32. Popularity: 2 library
  33. Popularity: 4 management
  34. Popularity: 2 milenovic
  35. Popularity: 1 outsourcing
  36. Popularity: 1 process
  37. Popularity: 1 proposition
  38. Popularity: 1 purchase
  39. Popularity: 1 savings
  40. Popularity: 5 service
  41. Popularity: 1 simon grose
  42. Popularity: 1 staff
  43. Popularity: 1 strategy
  44. Popularity: 1 tech jobs
  45. Popularity: 1 techrepublic
  46. Popularity: 2 turbitt
  47. Popularity: 1 value
  48. Popularity: 1 voip
  49. Popularity: 1 windows vista
  50. Popularity: 1 work

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Renai LeMay Australian Govt funds IT start-ups
    This week Australia's Federal Government announced it had allocated $3.6 million in funding to 57 local research projects so that they could be commercialised, with many of them being web or IT-related start-ups.
  • Array Google should come clean on datacentres
    It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
  • Array US shows what OPEL could have been
    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
  • More blogs »

Back to top

Featured