News (24)

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

  • ITIL seminars cancelled over budget cuts

    BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced them to be cancelled.

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • Australian businesses still clueless about ITIL

    More than half of Australian mid-market businesses are completely unaware of ITIL, a key element in providing more efficient service management, a survey has found.

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Blogs (3)

  • Read the blog post - Steven Deare

    Here come the drums

    "Hi, where do I find the keynote session," I asked the registration desk of the IT Service Management Forum (itSMF) conference. "That's upstairs. Just follow the drumming." Right, I thought.

  • Read the blog post - Renai LeMay

    Spellr.us needs a new dictionary

    One of the only Australian start-ups to present at the recent round of conferences in the US was Sydney-based spellr.us, which has launched a Web-based tool to check and monitor websites for spelling mistakes.

  • Read the blog post - Steven Deare

    An ITIL threat

    Think the Information Technology Infrastructure Library (ITIL) framework is boring? So did one Commonwealth Bank worker, apparently. She doesn't work there anymore.

Features and Case Studies (15)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • Service management enterprise guide

    Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Corporate chiropractics

    We have all heard the phrase "IT needs to align with the business" but what does it actually mean, and how are businesses achieving it?

  • Can the government solve its IT woes?

    Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?

More Features and Case Studies >

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Blogs

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  • Array Google should come clean on datacentres
    It's nice that Google says it has put an effort into making its datacentres more energy efficient, but the search giant's pledges won't mean much until it discloses just how many of the beasties it's actually running.
  • Array US shows what OPEL could have been
    Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
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