More than half of Australian mid-market businesses are completely unaware of ITIL, a key element in providing more efficient service management, a survey has found.
Yarra Valley Water and Woodside Petroleum announced multi-million dollar outsourcing deals this week with Fujitsu and CSC respectively.
Victoria's State Revenue Office has become the first government agency in the world to gain IT Infrastructure Library (ITIL) certification, an achievement Commissioner Paul Broderick says vindicates an earlier decision to cut ties with its outsourcer.
Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.
The federal Department of Defence has awarded a five-year, AU$200 million contract to Kaz whereby the Telstra services subsidiary will assume responsibility for providing remote support to 90,000 desktops around the country.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
Most critical business processes now depend on IT to some extent so it's no surprise that companies are recognising they must have effective control over technology. IT Service Management (ITSM) is increasingly being used as a framework for bringing IT in line with business strategy.
Whatever happens in the election, government departments at both state and federal levels are facing major changes to how they build and manage their IT infrastructure. Is the answer shared services, an increased focus on SOA, enhanced Web delivery -- or just telling everyone in your department to get a clue?
As the world's environment changes, scientists are becoming increasingly worried that large numbers of species will become extinct. Could this also happen in the corporate environment?
If you think managing the risk of IT projects is all about throwing everything over the fence to an external supplier, think again.
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