India's outsourcing giants suffered sluggish growth in contrast to record-breaking spending on global services in 2008.
Companies that use harsh service level agreements to bully their outsourcing supplier could be missing out on a "trust dividend" worth up to 40 percent of the total contract value.
Woodside has signed a three-year AU$30 million deal with IT services outsourcer CSC.
Australian outsourcing specialist Kaz Group has restructured its operations in a shake-up which extinguishes the Aspect Computing brand.
IT and BPO centres in one of the Indian locations hit by the Asian tsunami disaster have emerged largely unscathed, according to city analysts.
Everything from cleaning to IT development work is outsourced by governments these days, but should security clearance processes, which dictate what access a person has to government information systems, be included in that bundle?
If there's one jurisdiction that can claim to have learned from harsh experience in outsourcing, it's South Australia. Here's hoping others are paying close attention to how it applies those lessons.
This week Australia's Federal Government announced it had allocated $3.6 million in funding to 57 local research projects so that they could be commercialised, with many of them being web or IT-related start-ups.
Australian Federal Police (AFP) boss Mick Keelty is the latest to voice concern about India becoming an outsourcing no-go zone, but how real is the risk?
Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.
Just because a company renews its contract with an information technology outsourcing vendor doesn't mean that all is well--the details often tell a different story, said a consultant.
Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....
Once a system has been outsourced, what is there left to do internally? Plenty of strategy according to Faye Powell, whose appointment eight months ago ushered in a new era in terms of the way government departments relate to their IT service providers.
Going against conventional wisdom, Peter Kazacos built Kaz Computer Services on the principal of quietly and strategically taking on markets where the barriers to entry are high. He talks to ZDNet Australia about how his empire was made.
As job losses mount and with HP announcing it will lay off tens of thousands of workers following its purchase of EDS, we look at what the crunch means for the IT industry.
Suncorp CIO Jeff Smith talks about the company's attitude towards IT outsourcing.
Optus CIO Lawrie Turner talks about the telco's attitude towards outsourcing.
Defence CIO Greg Farr (part two) talks about outsourcing, the skills crisis and reveals his most urgent IT priority.
Australian Customs CIO Murray Harrison dislikes SLAs and runs away if a vendor talks to him about innovation. In this interview, he also explains why getting excited about gadgets can be dangerous and talks about how Customs' outsourcing strategy has evolved.
With millions of customers at AGL paying by credit card, Cesare Tizi, ZDNet Australia CIO of the Year 2007, explains the importance of security and why outsourcing it is a bad idea. Tizi also talks about why Australia should implement stringent data disclosure laws.
Hutchison Telecoms, which owns Orange, has outsourced the operation of its Australian mobile networks to Ericsson Australia in a seven-year deal that is expected to save the telco over AU$40 million.
Final Cut Studio 2 is a solid value and worthy upgrade for serious film editors who work on Macs. However, hobbyists should consider simpler software.
For standard invoices and reports requiring efficient delivery, PDF-eXPLODE could well be a lifesaver. It can be a bit touchy on occasion, but once your document templates are set up properly it should be plain sailing.
As more and more Web sites seek to outsource maintenance and expansion, outsourcing service providers are responding. Are you ready to place your trust in the hands of another?
Would you put the security of your company into someone else's hands? ZDNet Australia finds out what benefits and peace of mind a managed service can provide.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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