News (149)

  • 'Mix-and-match' drives offshore cost savings

    A mix of low-cost nearshore and offshore locations is the best way to drive maximum profit from outsourcing call centre work, according to a new report.

  • Telecom NZ to outsource IT, offshore call centres?

    Telecom New Zealand has announced a transformation program which could see the telco outsource its IT capabilities and offshore its call centres as it attempts to turn itself around after a tough couple of years.

  • Plumbing for IT aid abroad

    IT project managers have a new quandary: whether retaining a full-time IT staff is a cost-efficient, productive way to execute key development projects. Some companies are discovering it's not, and many are turning to offshore, outsourced IT development services to fill the gap.

  • Offshore outsourcing upstarts bite at India's heels

    India may be the best known destination for offshore contact centres but "nearshore" countries such as Egypt also want to get a piece of the action.

  • Analyst plays down offshore outsourcing impact as tension rises

    A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.

More News >

Blogs (4)

  • Read the blog post - Steven Deare

    Benefits of offshoring to New Zealand

    Ever outsourced to a vendor with fantastic technical capability, but major management issues?

  • Read the blog post - Angus Kidman

    Offshoring agony

    We need statistics and commentary from analysts to reinforce the bleeding obvious because we seem quite capable of utterly ignoring it otherwise.

  • Read the blog post - Steven Deare

    Insourced offshoring

    With all the debate about the merits of offshoring and the politics that go with it, few IT managers will stand on a soapbox and declare its benefits. But Baker and McKenzie's Martin Telfer is one such soul.

  • Read the blog post - Steven Deare

    Saying ta-ta to software development

    Aussie smartcard vendor ERG has decided to outsource to Tata Consultancy Services (TCS), and you can't help but think of the Qantas example.

Features and Case Studies (90)

  • Outsourcing CRM operations a wise choice?

    Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....

  • The jobless recovery and offshore outsourcing

    Charges that misguidedness, short-sightedness or even evil business leaders is behind the latest outsourcing trend is not true. And the solution to stop the practice is even less true.

  • Analyst plays down offshore outsourcing impact as tension rises

    A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.

  • Offshoring: How far, how deep?

    The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.

  • NAB examines offshoring 400 jobs

    NAB may send around 400 jobs overseas in a bid to improve operational efficiencies.

More Features and Case Studies >

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