News (5)

  • TIO council election 'absolute farce', claims nominee

    The election of industry representatives to the Telecommunications Industry Ombudsman (TIO) council has been branded an 'absolute farce' after some ballot papers were received by members after they were due to be returned.

  • Pay television, telco credit practices on TIO hit list

    Telecommunications Industry Ombudsman (TIO) John Pinnock has warned that issues relating to the provision of credit by telcos and bringing pay TV providers into the jurisdiction of the TIO's office are on high on his 2004 hit-list.

  • TIO demands Optus refund customers

    The Telecommunications Industry Ombudsman, John Pinnock, has reacted angrily to the refusal of Optus to refund customers double-billed by an administrative error.

  • Just Internet just trouble: TIO

    Dial-up provider Just Internet has been placed into administration following a flood of complaints to the Telecommunications Industry Ombudsman (TIO) and NSW Department of Fair Trading.

  • iPrimus to refund customer, seven weeks late

    Internet service provider iPrimus is struggling to explain why it has taken them nearly seven weeks to reverse a $300 charge to the credit card of a customer who applied for an ADSL connection that was never delivered.

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