News (14)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

  • Quality IT service comes at a price

    Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.

  • BMC plans a 'simple' attack on the mid-market

    BMC has set its sights on the mid-market, however, commentators have questioned whether the software maker is up to the challenge.

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

More News >

Features and Case Studies (12)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • DoE Victoria learns from project management lessons

    Working out an IT governance scheme when you have 600,000 users in place is a challenge, but stricter project management has been so successful for the Department of Education in Victoria that the government agency is now adopting the same methodology even for non-IT projects.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Aussie! Aussie! Aussie! Why? Why not?

    Want to shop locally for IT services but don't want to compromise on quality? The local services industry is finding ways to outdo global giants.

  • Keeping the door open...and shut

    A Web server opens up your business to the outside world, so how do you keep out those parts of the world you don't like?

More Features and Case Studies >

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