News (13)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • Virgin Blue on ITIL runway

    Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework

  • Quality IT service comes at a price

    Some organisations are spending more than half a million dollars on implementing new service delivery frameworks like ITIL, an Australian survey has found.

  • BMC plans a 'simple' attack on the mid-market

    BMC has set its sights on the mid-market, however, commentators have questioned whether the software maker is up to the challenge.

  • New ITIL version means business

    Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in May.

More News >

Features and Case Studies (13)

  • Licensed to ITIL

    Companies are increasingly adhering to ITIL standards. Just how can ITIL offer real benefits to your business and provide you with better IT service?

  • IT department headed for extinction?

    As the world's environment changes, scientists are becoming increasingly worried that large numbers of species will become extinct. Could this also happen in the corporate environment?

  • DoE Victoria learns from project management lessons

    Working out an IT governance scheme when you have 600,000 users in place is a challenge, but stricter project management has been so successful for the Department of Education in Victoria that the government agency is now adopting the same methodology even for non-IT projects.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • IT governance: is it the answer?

    IT governance will likely be this year's new buzzword. It promises some rich rewards, including improved ROI, better service levels, and enhanced security.

More Features and Case Studies >

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