News (145)

  • Coming to terms with the support role

    Support teams are often feel that they get less respect than the development side of the shop. You can address the problem by re-evaluating the support role.

  • Resolving technical dilemmas

    There are always days when you just can't find the solution to a seemingly simple technical glitch. How do Australian IT professionals deal with this problem?

  • Is that user for real?

    There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?

  • Telstra hearing alarm bells over CDMA?

    After years of discussions and months of government wrangling, it's finally time for Telstra to close down CDMA for good. So how will the telco go about switching off an entire network?

  • Telstra's spending on IT doubles to AU$634m

    Telstra has confirmed it's on track to complete the first phase of its technology overhaul by the end of June, and revealed the transformation has caused a AU$328 million spike in IT costs for the last six months of 2007.

More News >

Features and Case Studies (133)

  • SMEs reveal their tech support gripes

    Lack of knowledge, inflated prices and smelly tech support are among the complaints of SMEs in a new survey.

  • Helpdesk analysts: managing time between callers

    What should help desk analysts do when the phones aren't ringing off the hook? Here are some ideas about what should and shouldn't be on the to-do list.

  • Managing helpdesk users

    You can provide all the documentation your users need to be self-sufficient, but it won't do a bit of good unless they read it. Check out these ideas to ensure users will read information.

  • Resolving technical dilemmas

    There are always days when you just can't find the solution to a seemingly simple technical glitch. How do Australian IT professionals deal with this problem?

  • Is that user for real?

    There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?

More Features and Case Studies >

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