News (28)

  • A model for IT cost management

    To achieve effective cost management, CIOs must understand cost structure and analyse the costs involved. This model uses two views, functional and category, to frame cost structure and provide a roadmap to control tech costs.

  • IT certs: More valuable than ever

    With the tech industry in a slump, many IT pros are beginning to think that the value of certifications has passed. But columnist Erik Eckel says there's never been a better time to pursue certification.

  • What makes a successful IT manager?

    To succeed as an IT manager, and to advance your career, you need some very specific traits--11 to be exact. Here are the skills you need to be at the top of your game.

  • IT manager ethics: From piracy to privacy

    In recent polls, many IT professionals reported that they've been asked to do something unethical in their jobs. Join our discussion on the ethical issues confronting IT pros.

  • A little paranoia could save your career

    Paranoia can be a good thing for career survival. When rumours start to fly about layoffs, it's a sign to take stock, keep your head down, prepare for the worst, and hope for the best.

More News >

Features and Case Studies (57)

  • Managing IT spending

    Portfolio management is not just for finances. It can also help the processes that drive decisions within your organistion. Here's what you need to know before getting started.

  • Managing helpdesk users

    You can provide all the documentation your users need to be self-sufficient, but it won't do a bit of good unless they read it. Check out these ideas to ensure users will read information.

  • Handling IT pros' spotty attendance

    Tardiness and unreliable attendance may seem like small issues for novice IT managers who are overwhelmed by their new duties, but it's best to nip the problem in the bud. Here are some tips for dealing with habitual lateness and absenteeism.

  • Promoting IT services internally

    Knowing that promoting IT to the company was his number-one priority, one CIO found a communication model in an unlikely source.

  • A model for IT cost management

    To achieve effective cost management, CIOs must understand cost structure and analyse the costs involved. This model uses two views, functional and category, to frame cost structure and provide a roadmap to control tech costs.

More Features and Case Studies >

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