News (62)

  • Cutting back the fat

    Less can mean more for resource-constrained organisations that want to save on costly IT solutions.

  • A feasibility study: Can you manage it?

    A feasibility study differs from typical project management in that it's primarily designed to minimise risk instead of maximising resources.

  • Resolving technical dilemmas

    There are always days when you just can't find the solution to a seemingly simple technical glitch. How do Australian IT professionals deal with this problem?

  • Is that user for real?

    There are days when you're not sure whether to burst out laughing, or start tearing your hair out. How do CIOs and IT managers deal with users who just don't seem to get it?

  • Gender gap not crossed in IT pay

    The pay gap between male and female tech professionals has narrowed but striking differences remain, according to the latest UK government research.

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Features and Case Studies (81)

  • Cutting back the fat

    Less can mean more for resource-constrained organisations that want to save on costly IT solutions.

  • Managing IT spending

    Portfolio management is not just for finances. It can also help the processes that drive decisions within your organistion. Here's what you need to know before getting started.

  • Resolving technical dilemmas

    There are always days when you just can't find the solution to a seemingly simple technical glitch. How do Australian IT professionals deal with this problem?

  • Helpdesk analysts: managing time between callers

    What should help desk analysts do when the phones aren't ringing off the hook? Here are some ideas about what should and shouldn't be on the to-do list.

  • Managing helpdesk users

    You can provide all the documentation your users need to be self-sufficient, but it won't do a bit of good unless they read it. Check out these ideas to ensure users will read information.

More Features and Case Studies >

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