Internet service provider iPrimus is struggling to explain why it has taken them nearly seven weeks to reverse a $300 charge to the credit card of a customer who applied for an ADSL connection that was never delivered.
As spam becomes the number one issue concerning Internet users ISPs are beginning to cash in on the trend, offering spam and virus filtering services for a fee.
2001 has been a bad year for ISP customers in Australia, who have faced seemingly continuous outages and other service problems. A recent survey reveals the full extent of this situation, as the ISP industry watchdog prepares to bite back.
Telstra is predicting broadband take-up in Australia to accelerate sharply over the next three years.
Despite continual problems with its BigPond service, Telstra continues to play down the extent of disruptions experienced by its Internet customers.
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