NAB is planning an upgrade to its Internet banking platform that will include targeted cross-selling of products to users of the service.
The National Australia Bank’s upgraded Internet banking service, currently in pilot phase and built with improved usability in mind, now supports Apple users and works with the Linux operating system.
Whilst most Australians would still prefer to conduct banking transactions in a branch rather than over the Internet the recent onslaught of increased over-the-counter transaction fees will see the tables turn, putting the Australian public just where the banking behemoths want them - online.
Most Australian banks ramped-up their online service offerings in 2001 and are planning further enhancements in 2002. ZDNet Australia evaluates the choices that are currently on offer and takes a glimpse into the future of Internet banking.
While Australia's banks spend millions on new online banking tools and customer relationship management (CRM) projects, the National Australia Bank (NAB) aims to remain a face-to-face business, according to its CRM chief.
It is quickly becoming the norm for Australia's largest banks to offer discounts on or completely free computer security software to boost internet banking security. The question is, why?
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