The National Australia Bank’s upgraded Internet banking service, currently in pilot phase and built with improved usability in mind, now supports Apple users and works with the Linux operating system.
National Australia Bank has confirmed that it was hammered by the lethal Nimda virus yesterday, which disabled its online services, impacted telephone banking and temporarily took some ATMs offline.
Phone and Internet banking may be widely-accepted in Australia but these services are not seen as part of a positive banking experience, according to a report by research company Henderson Parker.
Australia's big five banks have put up a united front in refuting the findings of a recent banking report which slated Internet and phone banking as negative experiences for many Australians.
National Australia Bank online customers, eager to upgrade to the new Internet platform launched just yesterday, are finding the service inaccessible this afternoon.
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