When the New Zealand Automotive Association (NZAA) call centre turned into the weatherman and traffic reporter for many of its members, the company's CIO decided it was time to let their operators take some more important calls.
NAB is planning an upgrade to its Internet banking platform that will include targeted cross-selling of products to users of the service.
The Royal Automobile Club of Queensland (RACQ) has decided voice recognition call systems have matured enough to handle the estimated three million inbound calls it expects from members this year.
Internet service provider Dodo has in the last several weeks deployed a new call centre and enterprise communications solution utilising Internet Protocol-based (IP) telephony to two key Melbourne facilities.
John Wadeson has a wake-up message for IT professionals who hope for a day when all their systems will be comfortably bedded down together.
Australian companies are showing a lot of interest in Voice over IP, yet not many projects are underway. We profile the companies that are ahead of the pack.
Modern solutions are giving staff the option of using the virtual office. In this special report, we investigate what companies can gain from allowing employees to work remotely.
President and Group Managing Director of Spherion Group, Andrea Galloway oversees more than 50 offices and 2000 employees. We catch up with her to discuss recruitment and training in Asia Pacific.
Even though enterprises spend millions of dollars a year on it, effective customer relationship management is very much still a work in progress.
Many IT professionals have been muttering at their computer for years. But, according to Microsoft researchers, advances in voice-recognition technology mean PCs might start responding - and intelligently, too.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
3G, GPRS, TransFlash, RS-MMC. Don't know what they mean? Check out our glossary of wireless terms.
2009 in review
What were the top five stories that shaped 2009? From the launch of Microsoft's Windows 7 OS, to the departure… Watch it now
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
How do you build a smarter planet?
Having problems with complex data center? Simplify your data center now.
Sun shining on Ajnaware
Holiday IT to-do lists
Chapman's rough end of the pineapple
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