Features and Case Studies (11)

  • Australian banks failing to capitalise on CRM

    Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.

  • Activation aggravation

    Commentary: What benefit, exactly, are consumers meant to get from product activation?

  • DVD burning: a business issue?

    Making copies of DVD movies on the office machine may seem like an excellent idea to some of your employees. But what issues should Australian enterprises and IT departments be aware of?

  • Vertical PDAs: On the road again

    The choice of operating system for a personal digital assisant (PDA) is effectively down to two— Palm OS or Pocket PC—but the variety of choices for the handheld itself is very impressive. We test three of the best, and see what’s coming up soon.

  • Commentary: That was the decade that was

    10 years is a long time in technology circles, and plenty has changed since 1992. Then again, maybe it hasn't.

  • Escape from data Alcatraz

    Take a tour of Hostworks' high tech, and virtually impenetrable datacentre to find out how far a hosting company will go to ensure the safety of your data.

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