Features and Case Studies (19)

  • Caught in a phishing trap?

    The rise in online identity fraud has companies on the hook: Either educate customers or lose them.

  • Technology and the 9/11 Commission

    The former United States undersecretary of state for security says that identity authentication is crucial to stopping terrorists.

  • Australia: CRM leaders go head to head

    Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.

  • How to manage reputation risk

    Damage to a company's reputation can be much worse than a financial loss; how can IT systems protect against both types of disasters?

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

  • Replacing Telstra

    Competition should drive more affordable products and services unless you're Telstra where "the only way is up" seems to be its motto.

  • Profile: Leading edge Australian companies

    Sometimes you just must have the latest technology, and swallow the associated risks of being the first to use it. We talk to Australian companies that couldn't wait.

  • Mapping Australia's CRM future

    CRM might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- had some pertinent views to exchange.

  • Battling the bean counters...and winning

    guide If you want to get your proposals past the CFO, you must show how the technology investment is going to help the company move forward. Enlist the help of the requesting department and speak in language the financial people want to hear.

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

  • SAP's Geraldine McBride: Straight to the source

    SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.

  • IM: From fad to big business and beyond

    Instant Messaging is a phenomenon which evolved from kids chatting to corporate execs dealing with members of the board. But where to now?

  • Set yourself apart when using a recruiter

    Use these tips on choosing a recruiter and making your strengths and level of flexibility clear; they'll help you make the most of the relationship.

  • 2001 predictions hitting home

    Tech Republic's Tim Landgrave, looks back on his predictions for IT activity in 2001 to see if he was on target. Here are his top five predictions and how they played out in 2001.

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