Tags: industrial, telco

News (636)

• Telstra leaves unions at the altar

  Telstra didn't turn up to a hearing today by the Australian Industrial Relations Commission concerning a union agreement for workers.

• Telco industry slates government inquiry decision

  Members of the telecommunications industry have responded with disappointment to the major political parties' abandonment of debate over the structural separation of Telstra.

• Telco rivals claim legislative urgency

  In a joint statement released this morning, telcos iiNet, Internode, Macquarie Telecom, Netspace, Optus, Primus, TransACT and VHA have voiced their support for legislation paving the way for the separation of larger competitor Telstra.

• Conroy threatens further reform of telco sector

  Federal communications Minister Stephen Conroy has threatened further reforms of the telecommunications industry after a massive spike in complaints from customers.

• Complaints against telcos rise

  Australians have made more than 20,000 complaints a month against telecommunications companies this year as figures rose despite a campaign to lift customer service.

Blogs (43)

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  NBN: Like giving candy to babies

  I have seen the NBN, and it looks a lot like Christina Aguilera. Or, at least, it looked like her when I dropped into Ericsson's Melbourne headquarters recently to see a live demo of their NBN solutions. Yet behind the streaming TV, one question lingers -- and not even the government seems able to answer it.

• Lies, damned lies and telco stupidity

  Earlier this month, Telstra put out a press release trumpeting that it's come up with a new phone coaching service to help people who are "bamboozled" by their mobiles. Another excellent example of wrongheaded thinking from the mobile industry.

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  Telco revenues: part two

  Great to see so many constructive comments on here definitely a case of the facts speaking for themselves.

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  The Swedes are doing it, so why can't we?

  I have never been to Sweden. In fact, I have no real, hard evidence that Sweden really exists as anything more than a collective, Utopian vision where things just work, and life is better.

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  Conroy: architect of the accidental telco

  As expected, Senator Stephen Conroy -- who made a career out of picking holes in the actions of his predecessor Helen Coonan -- was named to Kevin Rudd's front bench, bearing the interesting new title of Minister for Broadband, Communications and the Digital Economy (BCDE).

Features and Case Studies (92)

• Telco 2008: A year in review

  2008 was a cracker year for telco in Australia, with so many huge events happening that those at the beginning of the year have been drowned by the importance of those at the end.

• Tech threats to Telstra can't be "strangled at birth": ACCC

  Australia's competition regulator has warned it will act to ensure technological innovations that pose a serious threat to Telstra's dominance of the telecommunications sector are not "strangled at birth".

• Retrieving morale toughest task: Optus CIO

  Optus' chief information officer, Eng Chew, has battled for months to retrieve morale in the telecommunications company's IT division after massive staff cuts last year, he has revealed

• CIOs' new remit: 'Forget customer service--focus on the bottom line'

  Once IT was used by airlines to improve customer service - now, as budgets tighten, CIOs in the industry are having to cut costs, and are using outsourcing and IP to do so.

• Pipe Networks sell-out an absolute travesty

  The proposed buyout of Pipe Networks by SP Telemedia is an absolute travesty for Australia's telecommunications industry and will be overwhelmingly negative for customers, Pipe Networks staff, shareholders and the industry as a whole.

Reviews (25)

• The holy hype around 3G

  Have third-generation services failed the wireless industry? So thinks Marty Cooper, the man who's credited with inventing the cell phone.

• The best VoIP solution is ...

  The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.

• We need more mobile providers

  The mobile phone industry, often accused of having too many players for the size of the market, may have found a new -- and more sensible -- way to operate in Australia.

• Stolen mobiles blocked across all Aust GSM networks

  Stolen or lost mobile phones will be blocked across all GSM networks in Australia from September 15.

• Excited by 3G? Wait for 4G

  Third-generation mobile technology has arrived, duly accompanied by a barrage of hype. But the industry is already casting its eyes forward to the next big thing - 4G.

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