The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.
Virgin Blue has grounded plans to outsource the maintenance of its Oracle e-business systems, chief information officer David Harvey said late yesterday.
Let ZDNet.com.au keep you up to date with all the latest UK CIO job moves and changes with the CIO Job Report from our sister site silicon.com.
The federal Department of Immigration and Citizenship (DIAC) has responded to recommendations made in the Gershon report by revealing plans to replace as many as 60 IT contractors with permanent staff.
IBM has launched a commercially supported version of its Lotus Symphony productivity suite, ready to take on Microsoft Office.
ZDNet.com.au takes a peek behind the scenes at the security specialist's European anti-malware operation in Dublin.
Facing a major upgrade of its core SAP environment, Victorian electricity distributor Powercor last year found itself facing a mountain of issues -- and riding a steep learning curve to testing management.
It was around nine years since strong-armed government departments began to realise willy-nilly outsourcing wasn't, perhaps, the best idea. However, with contracts signed and staff already migrated, there was little to do but ride out the storm. In this special report, we look at the Victoria Police and the South West Alliance of Rural Hospitals' approach to managed services.
The CRM approach involves capturing, managing and making use of all the information you have about your customers. This guide covers the steps required to achieve CRM success.
Jeff Dray from ZDNet Australia sister site TechRepublic describes some of the stranger setups he's encountered in the field and offers recommendations for placing a PC so that it has a long, healthy life.
The appliance format of the Kbox 1000 puts a new slant on systems management, making the process significantly easier, quicker and more affordable compared to traditional software-only solutions.
The HDX4000 is one of Polycom's premier products in their video-telephony range, while it's a beautiful machine featuring great quality video conferencing, it's priced to scare.
Upgrading to latest version of McAfee VirusScan Enterprise can lock Lotus Notes users out of their e-mail. McAfee is investigating.
The Dell Inspiron 9400 packs a solid set of multimedia features, and when configured with Intel's Core Duo processor, it has enough power to speed through virtually any task, from editing video to playing games.
Sugar Suite from SugarCRM is a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers.
Telstra shareholders fear break up
What do Telstra shareholders think of the telco's new CEO David Thodey? And would they support the government'… Watch it now
The Change Program changes its Agenda
What happens when you change the agenda of the ATO's Change Program, or program in some changes to the Agenda?… Watch it now
Microsoft's Tracey Fellows on Windows 7
After the launch of Windows 7 last week, ZDNet.com.au spoke briefly with Microsoft Australia and New Zealand M… Watch it now
Having problems with complex data center? Simplify your data center now.
The long-awaited separation of Telstra
Google open-sources JavaScript tools
The key Topik is always money
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