Tensions are rising at UNSW's School of Computer Science and Engineering (CSE), where a plan by the university to centralise all IT services has met with a hostile response from staff and students.
Medicare has decided to pay IBM $62.9 million for the extension of an information technology services and support contract while its parent agency, Human Services, reviews its technology strategy.
Australian beverage giant Foster's Group has confirmed it will outsource much of its internal IT function to Indian outsourcer Wipro, in a move that will result in a number of job losses or movements still to be decided.
Datacom announced today that it had won a two-year multimillion dollar deal with mining group Xstrata to provide an IT service desk to over 2000 users.
Virtually every large technology goods and services provider in Australia has thrown their hat in the ring as the Northern Territory Government prepares to overhaul its ICT contracts in an $80 million whole of government purchasing initiative.
Few people are better qualified than Tom Kyte to instruct developers on how to form questions asking for help.
E-mail is frequently blamed for creating storage bloat, but is the most effective means of dealing with the problem increasing storage capacity, imposing quotas, enforcing archive rules, or just driving the help desk nuts with questions?
Every IT administrator knows the consequences of network downtime -- mass staff whining, a total help desk meltdown, and really vicious complaints from the same senior managers who stripped the budget of the funds required to keep the network running in the first place. But it's not always something that can be avoided.
My recent rant about the horrors of Adobe Acrobat's update process attracted a fair degree of sympathy, but also managed to royally annoy at least one Big Deal reader, who questioned what it had to do with the column's stated intention of illuminating issues central to IT managers.
Energizer chief information officer Randy Benz would be happy if he never had to run another server inside his company ever again; most of his company's services are already run by Microsoft as part of the software giant's emerging online model.
Chief Security Officers face a challenging quandary at budget-time because the traditional return on investment (ROI) model falls apart when it is applied to security products but as that is the only language budget-approvers speak, what is a CSO to do?
Here are 10 tips that could help increase the chances of your getting better service. As IT professionals, you may benefit from these tips when you need support from a higher level group or from a vendor.
Tim Harvey, CIO of Hilton Hotels, tells of technologies that will turn hotel rooms into "homes away from home".
For the Reserve Bank of Australia, every minute of downtime could potentially cost more than AU$40 million. But even with a business case on that scale, it still took three tries before it got an effective systems management strategy in place.
There's a lot to like in the first beta of Exchange 2010, from storage improvements to new high availability tools and better integration with the cloud, not to mention Outlook Web Access support for Firefox and Safari. But not everyone will be impressed by the lack of a 32-bit GUI management client.
The Lenovo A57 is a well-priced office desktop with a strong performance. While very similar to its smaller sibling, the M57e, the A57 offers better performance and upgrade options for a small price increase.
The Dell Inspiron 9400 packs a solid set of multimedia features, and when configured with Intel's Core Duo processor, it has enough power to speed through virtually any task, from editing video to playing games.
We pit veteran on-demand player RightNow Technologies versus Microsoft's latest CRM offering.
We look at which product can help improve customer satisfaction.
Google Chrome OS demonstration
Vice President of Product Marketing Sundar Pichai gives a virtual tour of Google's new operating system, Chrom… Watch it now
Malcolm Turnbull's ghost twitterer
At the Sydney Media140 conference several weeks ago, Opposition Leader Malcolm Turnbull admitted he doesn't pe… Watch it now
Surf the Net like it's 1991 with Gopher
The old Gopher protocol is not dead. In fact, it even has Twitter! Here's how to access it.… Watch it now
Having problems with complex data center? Simplify your data center now.
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