News (17)

  • DFAT to overhaul ASG help desk deal

    The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.

  • Software maker Motive takes second shot at IPO

    Motive, which develops support and help desk software for large computer companies, is expected to hold an initial public offering next week--three years after its first attempt.

  • Centrelink starts $5 million help desk project

    Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.

  • Microsoft snags HP for .Net

    In a sign of deepening ties, the two companies are set to announce a combined effort to push the software giant's .Net services to HP's corporate clients.

  • HP CIO: A lot of work ahead

    Hewlett-Packard officials have offered a peek at the work going on behind the scenes to revamp its technology systems in the wake of its purchase of Compaq Computer.

Features and Case Studies (6)

  • Taking the leap to open source?

    So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Cost, advancing tools foster Linux clustering choice

    Low cost is always cited as the top reason that enterprises choose Linux clusters. But the promise of new, advanced management tools and scalability capabilities is also spurring increased interest and attention

  • Open source Visionary: Business not spooked by Linux

    Linux expert claims the open-source community will not make the mistakes of the Unix world.

  • Succeeding in integration: Part one

    Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.

Reviews (4)

  • Dell Inspiron 9400

    The Dell Inspiron 9400 packs a solid set of multimedia features, and when configured with Intel's Core Duo processor, it has enough power to speed through virtually any task, from editing video to playing games.

  • Search and deploy

    ZDNet Australia looks at software deployment packages designed to help you reduce network administration costs.

  • Corporate mobility: Six wireless e-mail packages tested

    There's an abundance of wireless-capable devices and a growing number of networks to service them. How do you make your corporate e-mail available to staff when they're out of the office?

  • Autonomic transmission

    In an industry that loves buzzwords, autonomic computing continues to attract attention. Can the promise of self-managing IT systems ever be met, and how will businesses change if that happens?

Create an e-mail alert for "help desk"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
help desk


Frequency: *

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Phil Dobbie Conroy explains his magic filter
    In today's Twisted Wire, we put the screws on Communications Minister Stephen Conroy about his controversial internet filter policy.
  • Array Copenhagen lessons on green IT
    After the global financial crisis placed green IT on the back-burner, is it about to become sexy again due to the likes of New Zealand's new emissions trading scheme?
  • Array Welcome to National Censorship Day
    Conroy's blind adherence to his net filtering plan will abandon net neutrality ideals and push ISPs down a slippery slope of unprecedented responsibility for a callously politicised Australian internet.
  • More blogs »

Back to top

Featured