Given the need to drive hardware sales while Compaq and HP build their combined services organisation, the most likely IT model is that of a managed services provider (MSP) rather than an application services provider (ASP).
The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.
Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
The Group 8 cluster of federal agencies that signed a collective IT outsourcing arrangement with Commander-owned Volante in 2000 are moving on as the contract nears its end on 26 June.
HP will provide help-desk service to Microsoft employees and contractors in a deal worth tens of millions of dollars.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
A few years ago, the uptake of biometric technology was considered a sure thing. But fast forward to present day and ZDNet Australia can reveal that companies are reluctant to use biometrics due to their negative stigma.
So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.
Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.
Whether to move into handheld technology is a decision each organisation has to analyse and make for itself. Here are some topics to cover as you explore using and supporting handheld devices.
The Dell Inspiron 9400 packs a solid set of multimedia features, and when configured with Intel's Core Duo processor, it has enough power to speed through virtually any task, from editing video to playing games.
ZDNet Australia looks at software deployment packages designed to help you reduce network administration costs.
In an industry that loves buzzwords, autonomic computing continues to attract attention. Can the promise of self-managing IT systems ever be met, and how will businesses change if that happens?
There's an abundance of wireless-capable devices and a growing number of networks to service them. How do you make your corporate e-mail available to staff when they're out of the office?
Thunderbird 3 takes flight
Thunderbird 3 is finally here, after a gestation period measured in
years. The latest version of Mozilla's fr… Watch it now
Google Chrome beta for Mac
It's not fully baked yet, but Google Chrome for Mac reaches a major milestone with the release of an official … Watch it now
2009 in review
What were the top five stories that shaped 2009? From the launch of Microsoft's Windows 7 OS, to the departure… Watch it now
How do you build a smarter planet?
Having problems with complex data center? Simplify your data center now.
Welcome to National Censorship Day
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