Tags: help desk, hp, services

News (20)

• Will HP/Compaq become a managed services behemoth?

  Given the need to drive hardware sales while Compaq and HP build their combined services organisation, the most likely IT model is that of a managed services provider (MSP) rather than an application services provider (ASP).

• DFAT to overhaul ASG help desk deal

  The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.

• Centrelink starts $5 million help desk project

  Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.

• Group 8 moves on post-Commander

  The Group 8 cluster of federal agencies that signed a collective IT outsourcing arrangement with Commander-owned Volante in 2000 are moving on as the contract nears its end on 26 June.

• Microsoft hires HP for PC help

  HP will provide help-desk service to Microsoft employees and contractors in a deal worth tens of millions of dollars.

Features and Case Studies (5)

• Who's taking the ITIL bait?

  In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

• Biometrics: Still searching for a pulse

  A few years ago, the uptake of biometric technology was considered a sure thing. But fast forward to present day and ZDNet Australia can reveal that companies are reluctant to use biometrics due to their negative stigma.

• Taking the leap to open source?

  So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.

• Succeeding in integration: Part one

  Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.

• Managing handhelds: Policy, support and TCO

  Whether to move into handheld technology is a decision each organisation has to analyse and make for itself. Here are some topics to cover as you explore using and supporting handheld devices.

Reviews (4)

• Dell Inspiron 9400

  The Dell Inspiron 9400 packs a solid set of multimedia features, and when configured with Intel's Core Duo processor, it has enough power to speed through virtually any task, from editing video to playing games.

• Search and deploy

  ZDNet Australia looks at software deployment packages designed to help you reduce network administration costs.

• Autonomic transmission

  In an industry that loves buzzwords, autonomic computing continues to attract attention. Can the promise of self-managing IT systems ever be met, and how will businesses change if that happens?

• Corporate mobility: Six wireless e-mail packages tested

  There's an abundance of wireless-capable devices and a growing number of networks to service them. How do you make your corporate e-mail available to staff when they're out of the office?

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