News (10)

  • DFAT to overhaul ASG help desk deal

    The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.

  • Centrelink starts $5 million help desk project

    Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.

  • Succeeding in integration: Part one

    Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.

  • HP CIO: A lot of work ahead

    Hewlett-Packard officials have offered a peek at the work going on behind the scenes to revamp its technology systems in the wake of its purchase of Compaq Computer.

  • ACMA, DEWHA get new IT suppliers

    The Australian Communications and Media Authority (ACMA) and the Department of Environment, Water, Heritage and the Arts (DEWHA) have both recently signed on new vendors to take over their formerly Commander-led managed services contracts.

More News >

Features and Case Studies (6)

  • Succeeding in integration: Part one

    Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.

  • Who's taking the ITIL bait?

    In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.

  • Biometrics: Still searching for a pulse

    A few years ago, the uptake of biometric technology was considered a sure thing. But fast forward to present day and ZDNet Australia can reveal that companies are reluctant to use biometrics due to their negative stigma.

  • Taking the leap to open source?

    So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.

  • Open source Visionary: Business not spooked by Linux

    Linux expert claims the open-source community will not make the mistakes of the Unix world.

More Features and Case Studies >

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