The Department of Foreign Affairs and Trade is gearing up for a nine-month IT help desk transformation project to improve desktop support for its VIPs, diplomats and senior government officials.
Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.
Hewlett-Packard officials have offered a peek at the work going on behind the scenes to revamp its technology systems in the wake of its purchase of Compaq Computer.
The Australian Communications and Media Authority (ACMA) and the Department of Environment, Water, Heritage and the Arts (DEWHA) have both recently signed on new vendors to take over their formerly Commander-led managed services contracts.
Wondering how to tackle that daunting integration project? Take a look at how other enterprises have dealt with the issues.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
A few years ago, the uptake of biometric technology was considered a sure thing. But fast forward to present day and ZDNet Australia can reveal that companies are reluctant to use biometrics due to their negative stigma.
Low cost is always cited as the top reason that enterprises choose Linux clusters. But the promise of new, advanced management tools and scalability capabilities is also spurring increased interest and attention
So you've done the math and decided there may be a good business case for Linux after all. Just make sure you don't dive into the world of open source without fastening the rope securely to the bridge.
Ben Forta: All about Adobe
Take one ColdFusion veteran and mix in a healthy dose of prolific book writing, and chances are you will end u… Watch it now
Google CEO Eric Schmidt
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Telstra shareholders fear break up
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Having problems with complex data center? Simplify your data center now.
Love me, tender
2009 funding drought rolls on
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