Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
Western Australia's Department of Education and Training has signed a $185 million contract with Perth-based IT services outfit Kinetic IT to continue to provide infrastructure services and support.
The Australian Communications and Media Authority (ACMA) and the Department of Environment, Water, Heritage and the Arts (DEWHA) have both recently signed on new vendors to take over their formerly Commander-led managed services contracts.
In an industry known for its hype, it's understandably difficult for many managers to make sense of new trends. But in the case of IT Infrastructure Library, a growing body of success stories confirms this is one trend that you should definitely be on top of.
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