News (2)

  • Aust healthcare IT in critical condition

    The healthcare industry faces a major crisis and could place patients at risk if it doesn't significantly enhance its use of information technology, an Australian expert has warned.

  • Cutting costs tops CIO priorities

    As CIO columnist Jon Oltsik explains, CIOs have four main priorities--including cutting costs and better aligning IT with business strategy. Here's why he believes today's economic climate is the right time to advance these goals.

Features and Case Studies (5)

  • Top tech jobs for 2006

    After years in the wilderness, the Australian IT industry is again booming as major industries invest heavily in their IT infrastructure. Find out which skills are most in demand and how much remuneration to expect.

  • Look outside the IT industry for applicable management solutions

    There's a wealth of information and experience out there, beyond the world of IT. Here are tips on capturing that knowledge and applying it to your next project.

  • Helpdesk analysts: managing time between callers

    What should help desk analysts do when the phones aren't ringing off the hook? Here are some ideas about what should and shouldn't be on the to-do list.

  • Cutting costs tops CIO priorities

    As CIO columnist Jon Oltsik explains, CIOs have four main priorities--including cutting costs and better aligning IT with business strategy. Here's why he believes today's economic climate is the right time to advance these goals.

  • How to hire and retain the right help desk people

    When hiring a help desk analyst, what qualities do you look for? Read tips from two call centre managers who know what they want, then add your advice to the mix.

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