Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.
Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....
Do you Google Wave?
If you want attention online, then mention that you have a couple of Google Wave invites to giveaway and watch… Watch it now
Thunderbird 3 takes flight
Thunderbird 3 is finally here, after a gestation period measured in
years. The latest version of Mozilla's fr… Watch it now
Google Chrome beta for Mac
It's not fully baked yet, but Google Chrome for Mac reaches a major milestone with the release of an official … Watch it now
How do you build a smarter planet?
Having problems with complex data center? Simplify your data center now.
Conroy explains his magic filter
Copenhagen lessons on green IT
Welcome to National Censorship Day
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