Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.
Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....
Telstra shareholders fear break up
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Having problems with complex data center? Simplify your data center now.
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The long-awaited separation of Telstra
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