HCL Technologies has signed a wide-ranging deal with financial services software vendor Misys that will see the Indian outsourcer make further inroads into Australia's banking sector.
New Zealand's largest company, dairy group Fonterra, is considering outsourcing its worldwide information services functions to HCL in India.
The level of outrage over the outsourcing of software development to India is disproportionate to the effect it is having on the local industry, according to analysis group Gartner.
Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.
The level of outrage over the outsourcing of software development to India is disproportionate to the effect it is having on the local industry, according to analysis group Gartner.
The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.
Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....
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