News (11)

  • DIAC CIO: IT wages nearly forced us to 'down tools'

    A recent AU$25 million lifeline to the Department of Immigration and Citizenship (DIAC) last month saved its AU$496 million tech overhaul from tanking, according to DIAC CIO Bob Correll.

  • ATO nears final phase of Change Program

    Australian Taxation Office (ATO) second commissioner Greg Farr said his staff are performing the equivalent of one regular Siebel implementation per week as they keep a case management system deployment on track.

  • J D Edwards' Ian Hodge: Straight to the source

    What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.

  • CSC sneaks into Immigration's tech revamp

    A lack of available Siebel skills on the part of its prime contractor IBM has prompted the Immigration Department to hand AU$6.7 million of work to rival vendor CSC.

  • ATO monitors service performance from the outside

    They say too many cooks spoil the broth, but the customer service problem recently facing the Australian Taxation Office (ATO) was proving even harder to swallow.

More News >

Features and Case Studies (2)

  • J D Edwards' Ian Hodge: Straight to the source

    What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

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